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| Radix-wrk | Anyone awake? I've got a zope app which has had it's acl_users database completely corrupted. Is there any way to recreate this easily? | 04:42 |
|---|---|---|
| Radix-wrk | If I go to manage and browse to the acl_users folder under the app then it comes up with a database error "listUsers is not connected to a database" | 04:43 |
| kosh | whoa that is massively screwed up | 04:43 |
| kosh | you could delete that object and make a new one | 04:43 |
| Radix-wrk | how would I go about doing that? | 04:43 |
| kosh | do you know how to add objects in zope? | 04:43 |
| Radix-wrk | I'm very much a newbie I'm afraid.. I've got root access and found the instance location, can run scripts, etc | 04:44 |
| Radix-wrk | the guy who set this up left years ago and it's been running until now.. I'm just trying to get it working again | 04:44 |
| kosh | wel you don't create these things on the filesystem you create them from inside the management interface | 04:45 |
| kosh | but if you don't know anything about it you probably won't create a new one correctly and all existing users will be lost | 04:45 |
| Radix-wrk | I'm logged into manage as zadmin | 04:45 |
| kosh | however listUsers is not connected to a database indicates to me that it is not corrupted | 04:46 |
| kosh | my first guess is that the users are stored in some external database and zope can no longer connect to that database | 04:46 |
| kosh | so some relational database, ldap server etc somewhere that is no longer runnning or had passwords changed | 04:46 |
| Radix-wrk | hmm | 04:46 |
| kosh | when the zodb is corrupted you get errors about not being able to load an oid or POSKeyError but not a error about connecting to a database | 04:47 |
| kosh | it is something that the person that created it could probably solve in a few minutes or any expert on site could solve quickly but solving it remotely with someone that does not know the system as an intermediary is probably not a viable approach | 04:47 |
| Radix-wrk | fair enough | 04:48 |
| kosh | however that would be true of any system | 04:49 |
| kosh | if you had a php system and someone wrote a custom auth to auth to a postgres database and someone turned off that database you would end up with strange errors that would be a bitch for someone to debug | 04:49 |
| Radix-wrk | Hmm.. our ip's have all changed.. so I suspect it was somehow linked to our domain accounts or something | 04:49 |
| kosh | good guess the ip address is probably in the user folder somewhere | 04:49 |
| Radix-wrk | I've scanned through the code on the server and couldn't find anythign ip specific tho | 04:50 |
| kosh | it is probably not in the code | 04:50 |
| kosh | it is likely inside the user folder web interface | 04:50 |
| Radix-wrk | so how can I look at that? | 04:50 |
| kosh | you usually go to yourzopeserver.com/manage | 04:51 |
| Radix-wrk | Got that.. the app is mailmanager - so I'm guessing under products/mailmanager - though it seems empty | 04:52 |
| kosh | inside a webbrowser right? | 04:53 |
| Radix-wrk | yeah | 04:53 |
| kosh | you should see an acl_users folder somewhere | 04:53 |
| Radix-wrk | yeah, but if I click on it then it brings up that error message that I mentioned | 04:54 |
| kosh | hmm | 05:05 |
| Radix-wrk | I'm certain there was no domain account link as I've always had to change passwords manually within the ui | 05:08 |
| kosh | http://yourserrver.com/path/to/acl_users/manage_editAuthSourceForm and see what it does | 05:08 |
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